I'm still alive.
Aug. 31st, 2017 06:56 am| Previously, on My Journal... I am highly agitated, so I am trying to keep away. Back to this post when I have the time to explain all. You'll know I came back because it will look right. The good news? A friend of mine is filming in Atlanta. Go, friend! Told you I dream the future. |
| Now, on My Journal... So I got this gift for my spouse, which the company printed the label to and then didn't ship. I waited a week and inquired and was told to wait until the end of that week. I waited almost a full week and reported back and was told to ask again tomorrow. I waited a full day and repeated my confusion over this situation and a fairly smarmy fellow insisted that what I had been told wasn't what I had been told. I have the transcripts. It's what I was told. So the next day, when I still didn't have a confirmation of shipping, I emailed the company threatening to bring in a third party so that I can have some satisfaction. I also took to twitter. Minutes after my twitter post the package gets shipped out. The company claims USPS was the problem. Does anyone else smell fish? I tell you, I've got a nose full of it. Our twitter conversation smells a lot like cow fields too. You know what I mean. Do I care how long this took to get to me? No. Do I care that lies seem to be told at the expense of my sanity and a timely delivery? Yes. Here's my issue. Why in the name of anything worshiped anywhere did I, the customer, have to wait two full weeks for shipment?! Why are you as a company making me put up with this malarkey?! You printed a shipping label and didn't attach it to the package, then lost the thing. Instead of being honest about that you spent weeks tolling me a new shipment would be sent out if the old one didn't show up. Would it have cost you that much to say something reasonable? "Oh. Everyone else has their boxes and yours hasn't shipped? We will happily send one expedited as a show of good faith, you being a BRAND NEW CUSTOMER and all." That sounds like a company someone would stand with. Or how about the truth. Something like "We are aware that there is a shipment missing and we are tracking it down" would have been just as acceptable. What isn't on the top of my list of trustworthy company behaviors is to say one thing in chat, one thing in twitter, and totally ignore an email, all while taking money for goods you seem to be in no hurry to deliver. But you know what? I am totally okay with their attitude with me on twitter. It means I brought a flashlight to the party. |
